Terms & Conditions | Air Link Trinidad

Terms and Conditions of Service Agreement for Air Link Communications High-Speed Internet & TV services. (Non - Prepaid Service)

Terms and Conditions of Service Agreement for Air Link Communications High-Speed Internet & TV services.

These terms and conditions set out the agreement between (1) you ('you', 'the customer' or 'your'); and (2) Air Link Communications Limited ('us', 'we', ‘Air Link Communications’, ALC, or 'our'); for the provision and use of Air Link Communications High-Speed Internet & TV service(s) supplied over Air Link Communications networks. Agreeing to the terms and conditions of this agreement also includes agreement of our Acceptable Use Policy (AUP) available on the ALC website, www.airlinktt.net . Your use of the Air Link Communications service(s) will be governed by the terms of these agreements.

The Customer (the "Customer") named in the Official Customer Receipt understands that the Customer is responsible for all users of Air Link Communications Limited’s Services hereinafter referred to as (ALC) services (the "Service") and equipment, accessories, remotes (hereinafter collectively referred to the "Equipment") at his/her premises (the "Premises"), identified in this receipt, and is liable to ALC for any damage or loss to its Network, Service or Equipment resulting from any unauthorized acts and/or omissions of such users. Customer acknowledges and agrees that the Customer is solely responsible and liable to ALC for any and all breaches of these Terms and Conditions of Service (the "Agreement") whether such breach is the result of the use of the Service and/or Equipment by Customer or by any other user. Customer agrees to indemnify and hold harmless ALC against all and any claims and expenses (including reasonable attorney fees) arising out of the unauthorized use of the Service and/or Equipment by any other user or person at the Premises or elsewhere.

The customer acknowledges that the Premises to which the service shall be connected, are Premises that he is authorized to make such connection of the service, identified in the Customer Receipt.

Customer agrees not to authorize, consent to or cause (directly or indirectly) the distribution and transmission of the Service at any place other than the Premises and understands that to do so may result in the immediate termination of the Service.

Agreement

The agreement between both parties is legally binding and is governed by the laws of Trinidad and Tobago. Your subscription for your chosen service(s) has a minimum period, which starts on the date your service(s) are installed and successfully activated. The length of the minimum period of this agreement is 12 months for Bundles, or 1 Month for Single Service (or otherwise indicated via Campaign or Promotion). Upon completion of the minimum period, this agreement will be automatically renewed unless otherwise informed by the Customer. You can end the agreement after the minimum period by giving 30 days written notice and zero-balancing your Bill, inclusive of any additional penalty fees. Disconnection of service(s) will be conducted at the end of the current month. You must keep the Air Link Communications Service for the duration of the minimum period, unless you are allowed to end this agreement earlier, under the terms and conditions outlined in this agreement. If you cancel the agreement during the minimum period, Air Link Communications reserves the right to charge a termination fee of $100 per month for the balance of the agreement or the total cost of installation if the installation was waived via promotion for Single Service. Air Link Communications reserves the right to amend or change the service(s), or these terms and conditions, subject to notifying you of such amendments. Updated terms and conditions will be publicly available on the company’s website.

A. INSTALLATION OF SERVICE

1. We will make every effort to meet the date agreed with you for installation or activation of the service(s), in the event that we have to change the installation date we will contact you, in advance, to notify you of any changes. Upon Signing up for service, The Installation Fees (if applicable) and the first Month of service MUST be paid.

2. You agree that you or a person authorized by you (who is 18 years or older) will be present when we install the equipment at yourPremise. You further agree that anyone authorized to represent you may also be required to make decisions on your behalf about equipment, wiring, work required to complete your installation, in your absence. We are entitled to assume that any person, other than yourself, who is present at installation is duly authorized to represent you.

3. When installing equipment at your Premise, we will make every effort to fit the equipment where you prefer, however, this may not always be possible due to technical or other reasons.

4. To provide the service(s), the equipment (e.g. a set-top box or modem) must be connected to equipment provided by and owned by yourself (e.g. a television or computer).

5. Where we need to set up any service(s) on your equipment we will guide you through this process on the day of installation, e.g. setting up Broadband on your computer or device.

6. We reserve the right to NOT connect the equipment at your Premise or otherwise keep to this agreement if: (a). your Premise is outside our service area or in a part of our service area where no Air Link Communications Limited network has been installed, (b). we are unable to activate the service(s) on your line at your Premise for any reason; (c). you do not have a legal electricity supply, provided by our authorized electricity supply company (T&TEC); (d). you do not qualify under our current credit policy; €. you have previously misused our service(s); (f). it is not practical to carry out the installation for health and safety reasons or for any other reason

7. Where we cannot provide the service(s) for the reasons explained in the above paragraph, we will refund you for any payments you have already made to Air Link Communications for installation or the service(s).

8. Existing customers who are interested in Bundling MUST clear any outstanding payments before entering into a Bundle Agreement with us.

B. THE SERVICE

1. General

a. As long as this agreement is active and your payments are up-to-date we will provide you with our services.

b. Terms and Conditions may be updated from time to time and you shall be notified accordingly.

c. To ensure you are provided with the best possible service, we may monitor and record phone conversations you have with our teams, when contacting Air Link Communications for support. We will notify you if we are monitoring or recording our conversations with you.

d. Some parts of the service(s) (for example, television channels that form part of our television services and other content on, or accessible via, our television services) are supplied by other organizations. As a result, due to matters outside our reasonable control or for commercial or contractual reasons, we may change, cancel or postpone all or any component part(s) of the service(s). However, Air Link Communications will make every effort to give you reasonable notice of any withdrawals and changes where it is possible to do so.

2. Air Link Communications TV Services

a. You may not use any reception equipment to receive these television services other than the equipment we have provided to you for the express purpose of receiving the television services (such as a set-top box).

3. Air Link Communications High-Speed Internet Services

Due to the nature of the Internet, we are unable to guarantee specific levels of performance for Internet access (Upload/Download Bandwidth). We are also not responsible for third party website performance, or the performance of your own devices or equipment.

4. Automatic Renewal: This agreement shall be automatically renewed after expiration, once the Customer account is in good standing Bundles may be terminated no more than one month before the renewal date.

PROGRAMMING CHANGES:

The Customer agrees that specific programs on the TV video lineup are subject to change and ALC reserves the right to replace entire channels at its sole discretion. The Customer is advised that there are many considerations affecting the availability, timing, language, cost and quality of programming. ALC thus reserves the unrestricted right to change, rearrange, add or delete programming channels. Customer agrees that ALC has no obligation to replace or supplement the programming previously offered that would have been deleted or rearranged.

PRIVATE VIEWING. The programming supplied with Customer’s TV video package is for Customer’s private Premise viewing, non-commercial use and enjoyment. Any programming supplied with Customer’s TV video package shall not be used or viewed in areas open to the public, commercial establishments or other residential locations. Programming may not be rebroadcast or performed, and fees may not be charged for listening to, using or viewing any programming supplied with Customer’s TV video package. If any programming supplied with Customer’s TV video package is used or viewed in an area open to the public, a commercial establishment or another residential location, ALC may disconnect and or charge the difference between the price actually paid and the commercial rate for like programming supplied with Customer’s TV video package to Commercial Customers.

ALC does not guarantee the timeliness, access to, or recording quality, of any particular Content.

The Content is copyright material of third parties who supply it, and protected by copyright and other applicable laws, and may not be reproduced, published, broadcast, rewritten, or redistributed without the written permission of the third party that supplied it, and to this end, ALC may be required to restrict the Customer’s ability to record any Content.

MINIMUM PROGRAMMING LEVELS. Subject to any limitations in law, regulations or other lawful directives from a competent authority, ALC reserves the right to require and/or change minimum programming requirements at any time. For example, and without limitation, ALC may require a minimum commitment term and ALC may require Customer to subscribe to certain programming packages in order to receive additional Services.

PROGRAMMING RESTRICTIONS. The Customer accepts that certain programming or broadcasts, including without limitation some subscription services, sporting events, live events or shows and broadcast network services, programs or broadcast may be blacked out where a request from entities with certain Broadcast rights has been made.

CONTENT RESTRICTIONS. SUBJECT TO ANY LIMITATIONS IN LAW, REGULATIONS OR OTHER LAWFUL DIRECTIVE FROM A COMPETENT AUTHORITY, THE CUSTOMER SHALL CORPORATE WITH ALC TO LIMIT ANY PROGRAMMING OR OTHER CONTENT THAT MAY BE UNSUITABLE FOR VIEWING BY CUSTOMER’S FAMILY, HOUSEHOLD AND GUESTS. ALC SHALL NOT BE LIABLE TO ANYONE DUE TO, OR BASED UPON, ANY SUCH PROGRAMMING OR CONTENT INCLUDING WITHOUT LIMITATION, ANY INACCURACIES, ERRORS IN, OR OMISSIONS FROM SUCH PROGRAMMING, OR OTHER CONTENT.

C. SERVICE MAINTENANCE

1. Maintenance services will be provided during hours that we believe are necessary for the system and equipment to work properly, to meet our standards and for ALC to provide the service(s) to you.

2. We will always aim to provide you with the best service possible, but we will not be liable for interruptions, reception, picture degradation or other problems with the television services which are beyond our reasonable control. You agree that you will tell us about any fault in the service(s) by contacting our Customer Services team, who will aim to respond as promptly as possible. In many circumstances, it is possible to correct a fault over the phone. If this is not possible, we will send a technician to investigate and provide a resolution of the fault.

3. If you prevent necessary maintenance from being carried out (at a time previously agreed and arranged with you) we will be entitled to charge you a service fee covering, but not limited to :

a. Misuse or neglect of, or accidental or willful damage to, the equipment;

b. Fault in, or any other problem (including set up and specification) associated with your own equipment or any system that we do not cover;

c. Your failure to keep to this agreement.

4. You are responsible for maintaining any equipment which you own (for example, television sets, phones, computers and so on) that is relevant to the service(s).

5. We are not responsible if you are not able to use the service(s) because your equipment (for example, your computer, network interface card, printer, or other equipment) does not work properly or is not compatible with the system.

6. INTERRUPTION OF SERVICES.

The equipment and service are provided by ALC as per vendor specification, without warranty of any kind, ALC does not warrant uninterrupted use or operation of the equipment or service. The customer's sole remedy for service interruption shall be limited to a pro-rata refund. That ALC shall not be liable to compensate any customer for any interruption or break in transmission of the service; breakdown or failure of the network or any inability by ALC to repair or replace any ALC equipment the duration of which is for less than twenty-four (24 hours).

7. ALC shall use its best efforts to maintain and repair the Service, Network and Equipment promptly but assumes no responsibility for the following:

Commercial power failures
Cessation of transmission by radio or television broadcasting stations or television satellite programs;
Statutory regulations, which may restrict, alter or otherwise eliminate certain kinds of programming
The failure or cessation, in whole or part, of signal delivery systems and/or other services provided by common carriers or utilities to " ALC";
Battery replacement in remote controls;
Work stoppage due to labour dispute, strikes or civil unrest;
Force Majeure/Acts of God, including floods, storms, hurricanes, wind, lightning accidents, earthquakes and adverse atmospheric conditions;
Sabotage, theft or intentional or malicious damage to the ALC Network or Equipment;
Negligent acts of the Customer or anyone authorized thereby to use the Service; or
Any other interruption in the Service not caused by an intentional or negligent act of ALC or which is beyond the control of ALC.

8. ALC will not be liable for the repairs/replacement of personal equipment due to misuse of service or Violation of our Acceptable Use Policy (AUP). This includes but is not limited to TV Sets, Personal Computers, Tablets, Phones, Laptops, Streaming Devices.

D. SERVICE USAGE

1. You are responsible for the way the service(s) are used. You must not do any of the following acts or allow anyone else to do the following acts in relation to the service(s):

a. Send a message or communication that is offensive, abusive, defamatory (damages someone's reputation), obscene, menacing or illegal;

b. Cause annoyance, nuisance, inconvenience or needless worry to, or breach the rights of, any other person;

c. Perform any illegal activity;

d. Break, or try to break, the security of anyone else's equipment, hardware or software;

e. Deliberately receive, use, own, post, transmit or publish obscene material;

f. Upload, download, post, publish or transmit any information, material or software that is protected by copyright or other ownership rights without the permission of its owner;

g. Copy, distribute, attempt to disassemble, decompile, create derivative works of, reverse-engineer, modify, sub-license, or use for any other purposes any software or equipment we provide;

h. Use any Internet Protocol (IP) address that we have not assigned to you.

i. Use the service(s) in a way that: (i) risks degradation of service levels to other customers; (ii) puts our system at risk; and/or (iii) is not in keeping with that reasonably expected of a residential customer. If we believe that you are using the service(s) in any of these ways, we are entitled to reduce, suspend and/or terminate any or all of the service(s) with notice.

2. Please ensure that the way you use the service(s) does not break the law.

3. The following acts are not permitted:

a. copying or recording all or any part of the television services except as may be permitted by law for your own private, domestic and non-commercial use (and if this kind of copying becomes illegal in the future you must stop doing it)

b. re-selling, or making any charge for watching or using, all or any part of the television services or

c. Showing all or any part of the television services to the public even where no admission fee is charged.

4. You agree to take responsibility for all liabilities, claims and losses which are in any way connected with misusing the service(s) supplied to you under this agreement, or with getting the service(s) without our permission, and to repay fully any costs or losses of this kind which we may suffer. This also applies if you do not meet your responsibilities under this section (D).

5. If you misuse the service(s), get service(s) from us without our permission, or do not meet your responsibilities under this section D, we will, with notice, be entitled to suspend the service(s), end this agreement and/or terminate any license to use the software on the equipment, and you may incur charges.

6. It is up to you to make sure that if minimum age recommendations apply to any part of the service(s), those service(s) are not viewed by anyone below that minimum age.

E. EQUIPMENT USAGE

1. Where we hire/rent/lease or loan equipment to you it will be our property at all times and we may need to alter or replace it from time to time. For us to do this, we will need you to provide us with reasonable access to your Premise.

2. You are responsible for making sure that our equipment is safe and used properly at all times. To do this, you agree to the following: a. Follow the manufacturer's instructions and any other instructions we have given you regarding the configuration of these devices; b. Keep the equipment in your Premise and under your control (for example, you may not sell it, lend it or hire it out to anyone else, put it up as security for a loan or mortgage, or allow it to be seized under any legal process against you). c. Not tamper with disassembling, misuse, neglect or damage our equipment; d. Not remove, tamper with or erase any labels on our equipment; e. Take proper care at all times to prevent the loss or theft of our equipment.

3. You agree to tell us immediately about any loss, theft or damage to any part of our equipment. You should do this by contacting our customer services team. You are responsible for and will bear the cost for any loss, theft or damage to the equipment.

4. If we or you end this agreement, if you decide to disconnect some of our service(s), or if you wish to take up an offer to upgrade the equipment we provide to you, you must return the equipment in reasonable condition, allowing for fair wear and tear, to us or make it available for collection. If you fail to return or make available the equipment for collection for any reason, we are entitled to charge you for the replacement cost of TTD$750 per device and/or reasonable recovery costs of the equipment. Any deposits made may be used to offset the cost of the equipment.

5. We will not be liable in any way for any loss or damage arising from your use of your devices with our equipment. We will not be liable for any loss of or damage to any additional equipment.

6. All remote controls are covered under a ONE (1) year warranty if there are any physical damages done to the remote within the warranty period you will be required to purchase one.

F. PAYMENT OF SERVICE

1. You must pay the charges for the service(s) as set out in your agreement or as otherwise notified to you via information available at our Payment Centre, together with any applicable taxes. You can also request information on our charges by contacting our customer services team. All payments by you should be made to Air Link Communications Limited.

2. You must ensure that your payments are received by Air Link Communications by the due date for outstanding amounts shown on your bill. If you do not pay your bills on time, you will be issued reminder letters. Subsequent to the reminder, the customer shall be liable for all reasonable collection and/or legal charges incurred by the Debt Collection Company of all and any unpaid invoice balance or any sums payable by virtue of a dishonored cheque. We may also charge you the full amount of any bill and you may lose any discount we have given you, where applicable. We may also suspend or cancel the service(s) and charge you the costs of debt recovery proceedings to recover any debt you owe under this agreement.

3. ALC reserves the right to change prices including the monthly fees and installation charges at any time subject to providing customers with the required 30 days notice as per Concession. Notification will be sent electronically.

4. Bills

a. Under this agreement, if you ask for any changes to the service(s) provided by us, these changes will be reflected by adding proportionate amounts to your first bill after the change and to your payments every month after that.

b. You may choose to pay your bills by cash, credit or debit card, or by Direct Debit, either electronically, at Air Link Communications Payment Centre or using designated third party payment facilities.

c. If any Direct Debit or payment of yours is cancelled or is not cleared by your bank, we are entitled to charge you a default fee.

d. You may choose to receive a paper bill instead of an electronic bill (“e-bill”). Where you have access to electronic billing (“e-billing”) but choose to receive a paper bill, you agree that we may charge you a separate fee each month for this.

e. You must provide us with a valid and current e-mail address to use e-billing. The accuracy of that e-mail address is entirely your responsibility.

f. You shall remain fully responsible and liable to pay any bills of which notification has been sent to the e-mail address or contact number you have specified whether or not: i. you access that e-mail account and read the relevant e-mail; ii. you are disconnected from your e-mail account (for any reason); or iii. any other reason (other than our negligence) you fail to read the relevant notifications.

g. All payments are due within fourteen (14) days of the billing date.

h. All arrears must be cleared off within three (3) months of disconnection date (Voluntary or Involuntary).

g. BILLING ERRORS. Subject to applicable law, Customer may notify ALC of any billing errors, adjustments or other requests for credit within six (6) months from the month in which the discrepancy, error or loss Service occurred.

4. If at any time before or during the term of this agreement you fail to meet the credit conditions imposed by us, we may do the following:

a. Require you to make a payment (which shall be made to Air Link Communications) in advance for future charges;

b. Enforce credit limits on you for any charges (to the extent that we believe is reasonable in the circumstances), restrict the level of service(s) we provide to you, only allow certain methods of payment and/or suspend some or all of the service(s) at any time when you reach the limits until we have received the full payment of any charges you owe under this agreement;

G. CUSTOMER INFORMATION

1. You must provide promptly and accurately all the information which may be needed so that we can perform our respective obligations under this agreement. You must also tell us immediately if any of your details change.

2. Subject to your consent, we may use your personal information to contact you with information about our products and services, special offers and rewards, as well as those of selected third parties. From time to time, we may contact you by mail, telephone, email, other electronic messaging services (such as text, voice, sound or image messages including using automated calling systems) or fax for these purposes.

H. AGREEMENT MODIFICATION

1. You may add to or reduce the service(s) you receive from time to time by contacting our customer services team. However should a downgrade or change in service be done, you will be reverted to a regular package (internet or tv) and the agreement penalty will be applied.

2. Air Link Communications may at any time improve, modify, amend or alter the terms of this agreement and/or the service(s) and their content if: a. there is any change or amendment to any law or regulation which applies to Air Link Communications or the service(s) provided to you; b. We decide that the service(s) should be altered for reasons of quality of service or otherwise for the benefit of customers or, in our reasonable opinion, it is necessary to do so; c. for security, technical or operational reasons; d. the programming or content provided by any relevant programmer and service providers on the television services is altered; f. if the changes or additions are minor and do not affect you significantly or we wish to have all our customers on the same terms and conditions; or (g). in all other events, where we reasonably determine that any modification to the relevant system or change in trading, operating or business practices or policies is necessary to maintain or improve the service(s) provided to you. However, you will have the right to cancel the affected service(s) or end this agreement if the changes are significant.

I. SERVICE SUSPENSION

1. We may suspend any or all of the service(s) with reasonable notice if: a. you have broken this agreement (including additional policies, like the acceptable use policy) (and in such an instance we reserve the right to reduce the level of service(s) affected); b. you exceed any allowance applicable to your service(s) (and in such an instance we reserve the right to reduce the level of service(s) affected); c. maintenance, repairs or improvements to any part of the service(s) or the system need to be carried out; d. we have to do so by law or in line with a third party contract; e. you go over any credit limit on your account; f. we have reason to believe that you have provided us with false, inaccurate or misleading information either for the purpose of obtaining the service(s) and/or the equipment or at any time during the provision of the service(s); g. we believe that you or another person at your Premise have committed, or may be committing, any fraud against us, and/or any other person or organization by using the service(s) or equipment (or both); h. you or anyone you authorize to deal with us on your behalf acts in a way towards our staff or agents which we reasonably consider to be inappropriate, or i. in our reasonable opinion it is necessary to do so.

2. If the service(s) is/are suspended because you have broken this agreement we may apply a charge to reflect our costs in connection with suspending and starting the service(s) again. In normal circumstances, you must pay this charge before you can use the service(s) again (Clear your Bill).

3. Ending this agreement. Either you or we may end this agreement at any time (including during or at the end of any minimum period) by giving the other thirty (30) days' notice. You must pay any charges (including usage charges and line rental) up to the end of that 30-day notice period.

4. We may end this agreement immediately by giving you notice: a. if our authority to operate as a telecommunications provider is suspended for any reason; b. if in our reasonable opinion it is necessary to do so for security, technical or operational reasons.

5. When this agreement ends or you cancel a service, we will deactivate (permanently switch off) any relevant equipment we supplied to you to provide the services. You will no longer be able to use the equipment.

6. If you fail to return or make available for removal any item of the equipment which we have rented to you, you may have to pay extra charges for such equipment, including the replacement cost and reasonable recovery costs. In addition to our other rights, we reserve the right to bring proceedings against you for the return of our equipment.

7. If this agreement is ended for any reason, or if any of the service(s) is cancelled, we will be entitled to use any money held (including deposits and advance payments) to pay any obligation or debt you may owe under this agreement. We'll get in touch with you to refund to you any money remaining after these deductions unless our costs to administer that refund outweigh the actual account balance.

8. We may end any of this agreement immediately if a. you become insolvent or bankrupt, you enter into any arrangement with your creditors, or if any legal action is taken or threatened against your property; b. we believe that you or another person at your Premise have committed, or may be committing, any fraud against us, or any other person or organization by using the service(s) or equipment (or both); c. you break any of this agreement (including the additional policies) and, if you are able to put things right, you have not done so within seven days; d. We have reason to believe that you have provided us with false, inaccurate or misleading information either for the purpose of obtaining the service(s) and/or the equipment from us or at any time during the provision of the service(s); e. any permission under which we are entitled to connect, maintain, modify or replace the equipment is ended for any reason; e. we are required to comply with an order, instruction or request of Government, an emergency services organization or other competent administration or regulatory authority; g. you or anyone you authorize to deal with us on your behalf acts in a way towards our staff or agents which we reasonably consider to be inappropriate, or h. We are specifically entitled to do so under any other section of this agreement.

9. If you break this agreement by committing fraud or any other criminal activity, we reserve the right to report this matter to the relevant authorities.

K. CHANGE OF LOCATION

1. If you move to another address within our service area, you may ask us to provide the service(s) to your new address. You must provide at least one month's notice to do this, but we cannot guarantee to provide you with the service(s) at your new address. Should your new address be out of our service area, this agreement shall be terminated (Termination fees may be applicable).

L. VISITATION

1. You authorize us to install, keep and use apparatus (including but not limited to equipment and additional equipment) at your premise and you agree that we and our employees, agents or contractors may enter your premise, providing reasonable notice and with your permission so that we can: a. carry out any work that is necessary for us to connect, maintain, alter, replace or remove any apparatus necessary for us to supply the service(s) you have asked for; and b. Inspect any apparatus and equipment (like your TV or computer) which you may keep there

2. We agree to cause as little disturbance as reasonably possible when carrying out any work at your Premise. We agree to repair, to your reasonable satisfaction, any damage that we, our agents or contractors may cause at your Premise. Paragraph M(2)c) describes in more detail when we will be liable to you for direct physical damage to your property.

3. You agree not to do anything or allow anything to be done, at your Premise that may cause damage to or interfere with any apparatus or prevent the use or easy access to it.

4. You confirm that you are a. the current owner of the Premise; or b. a tenant under a valid lease; and or c. a licensed occupier of the Premise.

5. We cannot normally be required to remove permanent installations if you terminate this agreement or move from your Premise.

M. LIABILITY TO YOU

1. Our liability to you is limited as set out in paragraphs M2 to M6.

2. We will not be liable to you for:

a. any indirect loss or any loss which is not a reasonably foreseeable consequence of our negligence or breach of this agreement (including loss of profits, business, revenue, contracts or anticipated savings, wasted expenses or any other purely financial losses); b. lost or destroyed data or software; any business loss (including loss of profits, business, revenue, contracts or anticipated savings, wasted expenses or any other purely financial losses) even if such loss was reasonably foreseeable or we had been advised of the possibility of you incurring such loss; c. direct physical damage to your property (including any of your equipment upon which we have set up the service(s)) unless it has been caused by our negligence or the negligence of our employees, agents or contractors while acting in the course of their employment.

3. When we carry out any obligation under this agreement, the duty of each of us is to exercise the reasonable care and skill of a competent telecommunications provider only

4. We will not be liable to you for the accuracy, completeness, fitness for purpose or legality of any information accessed, received or transmitted using the service(s), or for transmitting or receiving, or failure to transmit or receive, any material through the service(s).

5. If you deal with any other individuals or organizations using the service(s) (for example, by buying or renting goods or services from them or ordering goods from them using our Internet access), we will not be involved in these dealings. We will not be liable in any way for any loss, costs or damage you suffer or have to pay for.

6. We will not be liable to you for the contents of any material from other individuals or organizations which may be accessed through the service(s) that could be deemed offensive, derogatory, obscene, discriminatory, an affront to personal dignity, that are or resemble content, images or sounds held in copyright, that may be in breach of the law, or common decency, or that may belong to another party. We also reserve the right to block access to any such material

N. MATTERS BEYOND OUR REASONABLE CONTROL

1. We will not be liable for failing to do what is promised under this agreement if we are prevented from doing so by something outside our reasonable control which will include (but is not limited to) lightning, flood or severe weather conditions, fire or explosion, civil disorder, damage or vandalism to our network or equipment, terrorist activities, war, actions of local or national governments or other authorities, or industrial disputes.

O. NOTIFICATION

1. Any notices personal to you will be in writing and be delivered by hand, sent by fax, ordinary post to you at your home or sent electronically. Any notices you give to Air Link Communications should be given in line with the directions set out on the "Contact Us" area of the Air Link Communications website or via the Company Facebook Page. Any notice period will start from the day on which the notice is delivered if it is delivered by hand, two working days (i.e. excluding Saturdays, Sundays and public holidays) after the date it was posted if sent by ordinary post, or from the date of successful transmission if it is sent by fax or electronically.

P. AGREEMENT TRANSFERENCE

1. This agreement is personal to you and you may not transfer your account or any of your rights and responsibilities under this agreement without our written consent. For business reasons, we may transfer any of our rights and responsibilities under this agreement without your permission.

Q. COMPLAINTS RESOLUTION

1. This agreement will be governed by Trinidad & Tobago law. If any provision is found to be unenforceable it shall not invalidate the remainder of this agreement.

2. We are fully committed to addressing all complaints, fully and fairly, and in a reasonable time frame.

R. REBATES

You may be eligible for a rebate ONLY if:

1. Air Link communication fails to resolve the Reported Issue within 7 working days.

2. Rebate valued $50 and over

NOTE: Rebate application may only be considered from the date of the Official Report made by the customer.

S. DISCLOSURE FOR CREDIT BUREAU CLIENTS

By signing this document you are authorizing and granting the consent of Air Link Communications Ltd. whether acting on its own or through any Credit Reporting Agency, to seek or obtain, verbally or in writing and/ or to exchange release any information relating to my / past credit history and dealings in Trinidad and Tobago or elsewhere, with any third parties which the Credit Grantor may consider pertinent in arriving at an informed decision of my / our creditworthiness or credit rating.

You shall be liable for all reasonable collection and/ or legal Charges incurred by our assigned Debt Collection Agency of all and any unpaid balance or any sums payable by virtue of a dishonored cheque.

T.AMENDMENT.

ALC may, after sufficient notification and its sole discretion, change, modify or remove portions of this Agreement; increase, decrease, restructure, alter or modify the Service provided hereunder; and increase, decrease, restructure, alter or modify the programming content and fees. Customer's continued use of the Service following notice of any change shall be deemed to be Customer's acceptance of any such modification. If the customer does not agree to any such modification, the customer must immediately stop using the service and notify ALC that the customer wished to terminate this agreement.

U.INDEMNIFICATION. Customer agrees to indemnify ALC from and against all loss, damage costs and expenses suffered or incurred by ALC from a breach of this Agreement by Customer, his/her servants, agents or any other person who was authorized by the Customer to use the Service at the time of the breach.

AGREEMENT NOT TO HOLD TECHNICIANS OR OTHER SERVANTS AND OR AGENTS OF ALC LIABLE FOR DAMAGES DURING INSTALLATION.

The Customer accepts it is sometimes necessary for the technicians or other personnel who are sent to the Customer’s location for the installation of Equipment for the services to make physical attachments to the Customer’s property. The Customer further accepts that such physical attachments may necessitate amongst other things the drilling of holes or insertion of nails into walls or other physical structures to secure the cables and equipment. The Customer shall, therefore, ensure that it secures any necessary permission or consent from any necessary person (for example the owners of the property or such other persons that the Customer may need to get permission prior to making any physical attachments or drilling of holes to any structure on the property) prior to any installation of Equipment. The Customer shall also ascertain and advise the technician or other personnel who comes on the property to install the Equipment where it is safe to make the physical attachments and to drill holes or insertion of nails onto the walls or other physical structures and where it would not cause any damage to any other equipment, wires, or installations (whether the same is within the wall or physical structure or otherwise hidden). The Customer agrees that where the Customer directs that it is safe, or where the technician or other personnel can make the physical attachment or drill holes or insert nails, or where to lay the cables it shall not hold or make liable for any damage to such equipment, wires, or installations ALC or the technician or other personnel who are sent to the Customer’s location for the installation of Equipment for the services.

ENTIRE AGREEMENT. The Customer acknowledges that these terms and conditions of service supersede any previous terms, conditions or agreements between ALC and Customer.

Rev - 12 Apr 2022