Question 1

Cable Installation

Accepted Answer

$300.00

Question 2

Additional STB

Accepted Answer

$450.00

Question 3

Additional STB Monthly Rental

Accepted Answer

$35.00

Question 4

Installation at a "Cable Ready" house"

Accepted Answer

$500.00

Question 5

Re-connection

Accepted Answer

$100.00   Waived until 31 August 2021

Question 6

Disconnecting broadband internet and request cable

Accepted Answer

$500.00

Question 7

Relocation within the same house

Accepted Answer

$150.00

Question 8

Relocation from one house to another

Accepted Answer

$350

Question 9

Replacement remotes after 3-months manufacturer's defect

Accepted Answer

$85.00

Question 10

Additional Remote/ Replacement Remote

Accepted Answer

$85.00

Question 11

Replacement for damage remote after 3-months warranty

Accepted Answer

$85.00

Question 12

Lost/Stolen Equipment

Accepted Answer

$600.00

Question 13

Lost/Stolen equipment with Police Report

Accepted Answer

$300.00

Question 14

Lost/Damaged equipment

Accepted Answer

$600.00

Question 15

Smart Card Replacement

Accepted Answer

$75

Question 16

Paper Fee - Billing

Accepted Answer

$5 Free E-Billing (Valid Email Must be Provided)

Question 17

Upgrade to HD Service (Existing Customer)

Accepted Answer

Please upgrade to a Preferred Pro Bundle (or Higher) Zero Balance your Bill and get up to Two STB at no Additional Cost Any Additional STB $450   If you Own an Amazon Firestick you can Avoid Additional STB Costs by downloading the Air Link TV App.

Question 18

Installation of Modem

Accepted Answer

$300.00

Question 19

Relocation within the house   ​

Accepted Answer

$150.00

Question 20

Lost/Stolen equipment

Accepted Answer

$600.00

Question 21

Relocation from one house to another

Accepted Answer

$300.00

Question 22

Lost/Stolen equipment with police report   ​

Accepted Answer

$300.00

Question 23

Lost/Damaged equipment

Accepted Answer

$600.00

Question 24

Static IP (rate per month)

Accepted Answer

$50.00

Question 25

Reconnection

Accepted Answer

$100.00

Question 26

Disconnecting Digital Cable and Request Internet.

Accepted Answer

$100.00

Question 27

Paper Fee - Billing

Accepted Answer

$5 Free E-Billing (Valid Email Must be Provided)

Question 28

Expedited Fee

Accepted Answer

Get Installed within 1-2 business days $150

Question 29

HDTV Installation Fees (additional)

Accepted Answer

Price per additional HD STB $450/ HD STB Price for monthly Rental $35/ HD STB

Question 30

Bundle Installation Fees

Accepted Answer

ALL BUNDLES $300.00

Question 31

Relocation from one house to another

Accepted Answer

$350 or Zero Balance Bill and relocation will be done at no Charge.

Question 32

Additional STB Monthly Rental & Installation

Accepted Answer

Installation of Additional STB $450 Monthly rental/additional STB $35.00

Question 33

Additional Remote/Replacement Remote

Accepted Answer

$85.00

Question 34

Relocation of one STB within House

Accepted Answer

$150.00

Question 35

Paper Fee - Billing

Accepted Answer

$5 Free E-Billing (Valid Email Must be Provided)